Flexible, Tailored Managed IT Support Services

Running and managing a business involves an immense amount of work, and oftentimes there are simply not enough hours in the day to tick everything off the to-do list. We offer a comprehensive range of managed services for your business, and will work closely with you to create a tailored solution that’s specific to your business, ensuring we deliver an exceptional service at an affordable cost.

Here’s why we are different:

Understanding that not all businesses are the same, rather than providing rigid packaged services, we develop a personalised approach that is highly flexible, allowing you to choose specific IT components to be managed, or alternatively, outsource it all to us. This allows us to tailor our solution to what best meets your requirements.

Managed-IT-Services

Embrace a flexible, tailored managed IT Support service for Small, Medium or Enterprise organisations

Having a reliable IT system is crucial for the day to day running of your business. Allow NextWave IT Solutions to use our expertise to help reduce your IT maintenance and running costs whilst increasing the service quality and reliability of your IT infrastructure. A managed IT support will ensure that your business is protected and supported at all times and provides a more robust, proactive service than traditional break-fix models.

We pride ourselves on for the reputation we have built for delivering professional IT Support to businesses of all sizes, across a range of different sectors. With over 30 years of experience, you can rely on NextWave IT Solutions to provide your business with reliable IT support that you can trust.

We take complete responsibility for your IT and systems, whether resolving issues remotely via our helpdesk, maintaining your IT infrastructure, monitoring your systems or carrying out on-site support. We monitor your systems 24/7 and regularly perform proactive reviews and implement health-checks which reduces the risk of any hardware failures.

We understand that there are times when your organisation’s IT function might be stretched, depleted or lacking in expertise.

Despite this, there is still a requirement to safeguard the IT systems and keep them working normally to enable the business to continue to operate effectively, especially as many technologies are transitioning from a physical device to residing within the software layer.

Benefits

FLEX provides the following services::

  • Centralised call logging and management
  • Level 2 & 3 technical support via phone, email and remote access
  • Escalation and management of issues to vendors
  • Management and incident reporting

Remote monitoring management tools enable us to effectively manage your IT requirements and enable our technicians to monitor multiple workstations and IT systems simultaneously. We can also quickly resolve your issues before your business or people become aware and these issues impact on your business or productivity. Remote monitoring also means we can automate scheduled maintenance tasks on your IT systems.

24/7 remote monitoring

Utilising our ‘real time’ 24/7 remote monitoring software, we offer a fully managed IT service that proactively identifies, prevents & resolves IT issues before they cause headaches for your business. This non-intrusive form of 24/7 IT support often results in IT issues being resolved before your business is even aware.

Benefits

  • Round the clock – 24/7 monitoring of devices
  • Remote and onsite maintenance services
  • Rapid diagnosis through monitoring data
  • Response priority over regular customers
  • Complete reporting and analysis
  • Greater transparency into IT performance and planning

Many organisations don’t have the resources to manage their own IT effectively, their time and money could be better utilised by investing in other areas of their business. Many wish to benefit from new IT systems, software and applications but without the hassle and cost that comes from having to support them.

If your business is looking to reduce IT costs and the headaches associated with managing your IT systems and infrastructure then IT outsourcing could be the perfect solution. Providing you with all the benefits you would associate with your own IT department but for a fraction of the cost.

The management of technical IT support, hardware monitoring, disaster recovery and data backup requires significant resources and investment. Our outsourced IT solution offers your business complete IT support and network management for a fixed monthly cost. We will become your IT partner – a virtual version of having your own IT department. Simply put it’s like having your own in-house IT department but with the benefit of broader expertise, resources, industry accreditation and experience that comes with being a dedicated IT service provider and most importantly at a fraction of the cost.

As a total solutions provider we are able to offer your organisation the benefit of outsourcing a wide range of services, including data storage, disaster recovery and infrastructure. By outsourcing your IT to NextWave IT Solutions’ private cloud you will have your own private dedicated hosted infrastructure, which will provide your business with the latest equipment, which is not shared and will be able to cope comfortably as your organisation grows without the need to continually re-invest.

24x7 MonitoringProactive & Responsive
Patch ManagementMicrosoft & Apple Patch Management
Remote SupportResponsive Support Times
DeploymentAutomation of Software Updates
Asset ManagementInventory Scanning & Management
Account ManagementWeekly Reports & Quarterly Reviews

FLEX is a scalable, responsive extension to an organisation’s IT function that seamlessly augments technical support services for organisations of all sizes. It can be used to provide reactive technical assistance and expertise for specialist products or on an ad-hoc basis to cover staff holidays, maternity/paternity leave, illness or busy work periods

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